PROFESSIONALLY SERVE
Be polite when welcoming customers, serve politely & attentively, strictly follow professional ethics, do honest business, do not deceive customers.
DELIVERY COVERAGE
The actual service scope is consistent with the scope of service prescribed by the Corporation. The company encourages the actual delivery scope to be wider than the specified range, but absolutely not allow it to be smaller than the regulations of the Corporation.
ONLINE TRACK & TRACE
After sending goods, the postal staff immediately scan the bill of shipment code so that customers can track the goods on J&T's system. Ensure the authenticity of the information, the status of the parcel is reflected by information tracking page. Parcel tracking information website: www.jtexpress.vn.
CUSTOMER SERVICE
Hotline: 1900 1088 (24/7).
COMPENSATION
Handling complaints and compensation according to the current Vietnam Law. J&T has the right to amend and notify customers of the above commitments and regulations in accordance with the Law and Circulars of the Ministry of Information and Communications.
WORKING HOURS
8:00AM - 8:00PM (From Monday to Sunday).
